Return and refund policy
Last update: 01/08/2025
At Mamma Monica we are committed to ensuring the satisfaction of our customers. If you encounter a problem with your order, please review this policy to learn how we handle returns and refunds.
1. Food and Non-Food Products
Due to the nature of our food products, we do not accept returns unless there was a documented error or problem with the order.
2. Cases Eligible for Refund or Replacement
A refund or replacement may be requested in the following cases:
Wrong Order: If you have received an order other than the one requested.
Damaged Product: If the food was damaged during transportation.
Compromised Quality: If the product has obvious quality or freshness issues.
3. How to Request a Refund or Replacement
To request a refund or replacement:
Contact us within 1 hour of delivery via email or telephone.
Provide:
The order number.
Photo of the damaged product or error.
A clear description of the problem.
Our team will review your case and inform you of the outcome within 48 working hours.
4. Refund Method
Approved refunds will be made using the same payment method used for the order.
Processing times may vary depending on your payment service provider, generally within 5-10 business days.
5. Limitations
We cannot offer refunds or replacements in the following cases:
Personal dissatisfaction: For subjective tastes not related to quality problems.
Delivery Failure: Due to incorrect or incomplete delivery information provided by the customer.
Delivery delays: Due to conditions beyond our control, such as traffic or adverse weather.
6. Contacts
If you have any questions or would like to initiate a refund request, you can contact us at:
Email: mmitalianrestaurants@gmail.com
Address: 1900 E 5T St Tempe, AZ 85288